Refund Policy
Last updated: April 15, 2023
Thank you for ordering from OpenFieldBay. We strive to ensure that our customers are satisfied with their purchases, but we understand that there may be instances where you need to request a refund. This Refund Policy outlines circumstances under which refunds may be granted, as well as the processes for initiating a refund request.
Cancellation Policy
If you wish to cancel your order, please contact us at +44 20 7946 0958 as soon as possible. Orders can only be canceled before they have entered the preparation phase. Unfortunately, once the preparation of your order has commenced, cancellations are no longer possible as the resources and ingredients have already been allocated.
Refund Eligibility
Refunds may be requested in the following scenarios:
- Incorrect Order: In the event you receive an order that is different from your original request, we are happy to correct the mistake or offer a refund.
- Quality Issues: If you believe the quality of the items received is not up to our usual standards, please contact us within 2 hours of order receipt with a photographic evidence of the concern.
- Non-Delivery: If your order has not been received within the estimated delivery time, please let us know immediately for us to track the order or process a refund.
Process for Requesting a Refund
To request a refund, please follow these steps:
- Contact us at +44 20 7946 0958 explaining the reason for the refund request.
- Provide your order number and any evidence (e.g., photos) to support your claim.
- Wait for our team to assess the situation and approve the refund if applicable.
Please note that all refund requests must be made within 24 hours of the order delivery time. Requests submitted after this period may not be eligible for a refund.
Refund Processing
Once approved, refunds will be processed via the original payment method within 7 to 10 business days. Please be aware that depending on your financial institution, it may take some additional time for the refund to reflect in your account.
Exchanges
We do not offer exchanges but rather focus on making sure we deliver orders correctly and up to our quality standards.
Exceptions
In cases where a refund is not possible, we may offer other solutions such as store credits or discounts on future orders. This is at the sole discretion of OpenFieldBay management.
Contact Us
If you have any further questions or concerns about our Refund Policy, please do not hesitate to contact us at +44 20 7946 0958. Our customer service team is here to help you make the best of your experience with us.
Our address: 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom. Visit our website at openfieldbay.sbs for more information.